Archive iLearn servers down
Update:
The archive servers came back up around 8:00pm last night, November 18, 2009.
Original message:
At 4:30pm on November 18, 2009, the archive servers holding all iLearn courses from before Fall 2009 is unavailable. Our team is looking into the issue and hopes to have it resolved soon.
Authentication problems, Friday 13th of November
On Friday the 13th of November at approximately 5:40pm, users experienced some difficulty with authentication across campus. Various campus services were affected, including iLearn and several email servers.
The issue was resolved on Friday night around 8:50pm.
Please let us know if you continue to be unable to log in to iLearn.
Upcoming iLearn down times
Academic Technology services such as iLearn, CourseStream, Diva, and all other AT websites will not be available on Wednesday, November 25, 2009 from 8:00 am to 8:00 pm, due to a scheduled power shutdown to accommodate campus electrical work projects.
We apologize for any inconvenience. Please plan accordingly.
iLearn slowness issues
iLearn has been experiencing intermittent slowness for the past 24 hours. You may experience long load times while using iLearn.
Our team is investigating the issue and hopes to resolve the underlying cause soon. In the meantime, we suggest making sure you give yourself enough time to complete tasks in iLearn, such as quizzes, and if you do experience slowness, let us know at ilearn@sfsu.edu with the following details: the time you experienced slowness, what activity you were using (e.g. submitting a quiz), and how long the page took to load. These details will help our team narrow down the cause.
We thank you for your patience as we work to resolve these issues.
Upcoming iLearn Downtimes
iLearn will not be available on Friday, October 23, 2009 from 7:30am to 9:30am and Sunday, October 25 from 8am until 2pm due to a power shutdown to retrofit the campus telecommunications and network infrastructure.
Academic Technology will also use this downtime to upgrade the iLearn's system to improve scalability and overall performance. We apologize for any inconvenience. Please plan accordingly.
A brief introduction to the iLearn grade book
One of the major improvements that was made for this semester in iLearn was to the built in grade book. This screencast gives a brief introduction to the grade book and how it functions in your iLearn course.
How can iLearn work for you? (faculty focus group, round 2)
Our iLearn team wants to know how iLearn can work better for you. Please join us for an informal exploratory drive through iLearn, SF State’s learning management system. During the session, we will be collecting faculty feedback as our team looks to improve the system in the upcoming year.
Day and Times:
- Tuesday, October 13th, 10am to 11am, BH 229
- Tuesday, October 13th, 1:30 pm to 2:30 pm, BH 229
RSVP: e-mail ilearn@sfsu.edu or register at http://power.sfsu.edu
Inquiries: Online Teaching and Learning Support, Academic Technology
Phone: 415-405-3536 (press 1)
E-mail: ilearn@sfsu.edu
Introducing online iLearn workshops!
Teachers, have you ever wanted to take a workshop on getting starting with iLearn, but have been unable to attend because you haven't found one at a convenient time? Have you wanted to do a more self-paced tutorial on iLearn, or just simply wanted to have all of the startup materials right at your finger tips?
Academic Technology is proud to present our first online iLearn workshop, the iLearn start up kit! If you are a staff or faculty member and would like to be registered for this workshop, you can go to our workshop registration page to sign up. As soon as we get your information, we'll be able to enroll you in the workshop on iLearn, and you can get started right away.
New drag and drop functionality in iLearn
During the summer we made many improvements to the way iLearn functions. One of these improvements provides an easier way to move and organize your iLearn courses without needing to refresh your page every time. These advanced web features allow you to drag and drop items within your course to other locations, or reorganize your entire topics if need be. In order to use drag and drop functionality, you will need to be using Firefox version 3 or above, or Internet Explorer 7 or above. As this functionality is new, it will not work for every browser.
The video below shows a quick preview of what you can do with drag and drop, and how to enable it if you do not see the functionality yet.
Campus network problems causing iLearn slowness (12:00 noon)
Update:
The network issues were resolved at around 1 pm. Connecting to iLearn has returned to normal.
Original Message:
We are currently experiencing connectivity issues in our server room starting around noon today. Connecting to iLearn may be slow or unresponsive at this time. We will update this post with more information as soon as we have more details.
