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Announcements

Advice on taking quizzes on iLearn

Thursday, May 10, 2012

When taking a quiz on iLearn, take time to read the details that are posted before attempting a quiz. The description page for the quiz will tell you important information on when the quiz will open, how long you have to take the quiz, if you can take more than one attempt and when the quiz will close. Note that if the quiz is timed, the countdown continues even if you are logged out of iLearn. Clicking on the Save without submitting button will save your progress, but it does not pause the timer.

If there are short answer questions, exact spelling is required. If you enter an answer that is misspelled, iLearn will mark it as incorrect.

We have implemented two improvements to the quiz to make it a more reliable experience. The first is a change to prevent content being lost if you are accidentally logged out of iLearn. If you are logged out of iLearn due to your session timing out (meaning you were logged in, but inactive for more than four hours) or are logged out due to having multiple iLearn pages open, the quiz will save your answers and should retain them when you re-log in. However, if your window closes or you quit your browser without saving, the accidental logout protection will NOT trigger, and your content will not be saved. As a reminder, it is usually recommended that you not have multiple tabs of iLearn open when you are taking a quiz, and navigating away from a quiz while you are taking it may be interpreted as cheating by your instructors.

The second improvement is intended to prevent accidental double submissions of quizzes. Once you have clicked on the submit quiz button, an animated icon will appear on the button indicating that the quiz is being sent and you will not be able to click on the submit button again. However, remember to never double click on the submission button, as the button lock may not trigger if you click too quickly.

Make sure you are not using any other network intensive applications while taking a quiz, such as streaming video or audio, or running any large downloads in the background. We generally recommend using a wired connection whenever possible when taking a quiz, as sometimes WiFi connections can drop out and prevent you from submitting a quiz successfully.

As a final reminder, make sure you do not wait until the last minute to do your quizzes and exams on iLearn. The later you wait, the higher the risk you are taking of a technical problem happening. The helpdesk will be open throughout finals during our normal hours of 8AM to 5PM, Monday through Friday. We cannot answer emails, phone, or offer chat support outside of those hours.

Good luck on all your quizzes and final exam!

[resolved] Academic Technology datacenter currently offline

Thursday, May 10, 2012

[resolved May 11, 2012  12:45PM]  iLearn and other AT services have been restored. AT staff are on-site and continue to test systems.

We regret the outage during finals season.

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[update May 10, 2012 11:50PM] A campus-wide power outage that began at approximately 8:30PM affected the availability of all AT services including iLearn, CourseStream, and others. Power has been restored and AT staff are working to restore service as soon as possible. We will update this post when services are restored.

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The Academic Technology datacenter is currently offline [May 10, 2012 10:10PM]. All AT online services are down. We are investigating and will bring everything back up as soon as possible. We will update this post as we have more details.

Academic Technology welcomes you to our new homes in the Library

Monday, March 26, 2012

Academic Technology invites you to visit us at our new location in the Library.

For technical assistance with iLearn, CourseStream, DIVA or our other online tools, the iLearn Services Help Desk is located in Library 220 and is open Monday through Friday from 8:00AM to 5:00PM. From the elevator lobby, turn right. From the staircase, turn left at the top of the stairs. Turn right at the first hallway.

Outside of iLearn Services HelpDesk

Inside of iLearn Services HelpDesk

Academic Technology Media Distribution and Support moving from BH 24 to LIB 85

Wednesday, March 7, 2012

Academic Technology Media Distribution and Support services are moving from Burk Hall 24 to Library 85 on the Ground Floor of the new J. P. Leonard Library! To make this transition, we will be closed on Friday, March 9th and reopen on Monday, March 12th in LIB 85 on the Ground Floor to check out equipment. This is a reminder that tomorrow, March 8th, is the last day to check out media for use between March 8th and March 26th. There will be no cablecast available and no access to any media until after Spring Break. Faculty are advised to pick up any media that they will need by 10:00 p.m. on Thursday, March 8th.

Emergency

[resolved] Intermittent slowness issues (March 3, 2012)

Saturday, March 3, 2012

Update (March 3, 8:49PM): iLearn recovered from the earlier slowness at 8:49PM. If you continue to experience issues, please email ilearn@sfsu.edu. We sincerely apologize for the inconvenience.

Saturday, March 3, 2012 (8:10 PM): iLearn has been experiencing intermittent slowness issues. If you experience slowness issues or have iLearn not respond, note down the time and the action you were trying to take as well as any error message you see and send them to ilearn@sfsu.edu. This message will be updated when we have more information.

We're Moving!

Monday, February 27, 2012

Academic Technology has begun its move into the Library with several teams moving as of February 24th. The new locations for each team are listed below along with the timing for remaining moves.

A temporary issue with the AT’s move is that the spaces on the 2nd floor where teams now reside are still closed to the public. AT has arranged for a reception desk on the 1st floor when you enter the main library entrance. The person at the front-desk can escort you to the AT offices or call a staff member to come meet you. The good news is this is only temporary until the 2nd floor opens to the public most likely on March 26th after spring recess.

The Media Distribution and Support team (currently located in Burk Hall 24) will be moving beginning March 9th with limited service until March 26th.

Important Service Notification - Web Conferencing - Post Service Disruption Notification

Wednesday, February 22, 2012

Access to Blackboard Collaborate Web Conferencing sessions (formerly Elluminate) were disrupted between 11:05AM and 11:27AM.

Please try to access services again. Blackboard is working towards reducing further disruptions.

Emergency

UPDATE: SERVICE RESTORED (power out on campus 2/17/2012 10:30am)

Friday, February 17, 2012

Update 12:55PM: iLearn is now back online. It may be a little slow as everything catches up, but everything should be working now.

Update 11:40AM: Power has been restored to campus. We are currently working on getting all of the servers in our data center back up. iLearn and CourseStream should be back online in the next 60 to 90 minutes. We will update this post when iLearn is back online.

10:30am, 2/17/2012: Power is currently out on campus. All AT services are currently offline. Will update when we have more information.

Service restored (2/03/2012 6:12AM)

Friday, February 3, 2012

iLearn service was restored at 6:12AM on Friday, February 3, 2012 after our scheduled emergency downtime to improve iLearn performance.

Emergency

Emergency scheduled downtime for Friday February 3, 2012 at 6:00 AM

Thursday, February 2, 2012

On Friday, February 3, 2012 from 6:00AM to 7:00AM, iLearn will be down for maintenance to address the performance issues we have been experiencing this past week. iLearn will not be available during this time. We apologize for the inconvenience.